Giving users the support they really need: how to design effective user documentation and training

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Human Interface Group shows you how user documentation and training will make your product or software more successful. This 2-day course is offered in Dutch, French and English and can also be given in-company. This course can be combined with an optional 1-day course Using Adobe® RoboHelp® 8.

Prerequisites

None

Program

Day 1

  • Analyzing the training and documentation needs 
  • Defining a training and documentation concept 
  • Writing a communication plan 
  • Writing online help and documentation
  • Tools of the trade
  • Workshop

Day 2

  • Method for creating training and documentation material
  • Techniques for adding structure to information
  • Tips for software trainers
  • Measuring your success
  • Workshop

Method

This course is developed based on extensive practical experience. The workshops allow attendees to participate interactively. The Q&A sessions and exercises will help you to apply the new information to your own work situation. 

Target audience

  • Human Resource managers, training managers and change managers,
  • IT-managers, project managers and software trainers,
  • Communication specialists and technical writers.  

Course schedule

Location

Dates

Time schedule

De Montil
Moortelstraat 8
1790 Essene

  • October 12, 19 and 26, 2010
9 A.M. till 5 P.M.
Holiday Inn Gent Expo
Maaltekouter 3
9051 Gent
  • March 17, 24 and 31, 2011
9 A.M. till 5 P.M.

For more information

If you want detailed information on this course and its availability, please contact Filip Berten, our sales executive, at +32 (0) 15 40 01 38 or filip.berten@higroup.com.
You can enroll for this program on the website of Amelior

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Contact us

De Regenboog 11
B-2800 Mechelen
email info@higroup.com
phone +32 (0)15 40 01 38

More contact details

Partnerships

Human Interface Group is a member of:

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Are you a Master in languages or social sciences? Then you can give technology a human face!

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