Services

Quotation

"The participants were very satisfied. The lectors really know how to inspire their public. Not only do they have the expert knowledge, they also know how to pass it on. A second training was planned for the IT department. Here too, the quality was very good. We were very surprised indeed that the IT'ers deemed the training so high."

From a satisfied customer during an interview for the CEDEO certification

User support

Human Interface Group can contribute to the user support for your products by providing:

User and task analysis

Human Interface Group helps you to determine the support your users need. In order to answer this question, we first perform a brief user and task analysis. After all, the central question in any project is "who are the users?" Human Interface Group has developed a structured approach to answering this question quickly and efficiently.

Human Interface Group charts the various user groups and investigates their documentation requirements. Sometimes a mix of paper and online documentation is required, sometimes a starter guide, sometimes an e-learning course and sometimes some other form of documentation. There is a solution for every requirement. We always determine the right documentation mix with you.

Human Interface Group can help you with:

  • Focus groups
  • User observations
  • User interviews
  • Role plays
  • Personas and profiles
  • Questionnaires / Surveys

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Documentation plan

Human Interface Group uses the documentation requirements to draw up the most appropriate documentation mix for the user. The documentation plan describes the proposed forms of documentation and the way in which they will be developed. For example, if your product and user group require attractive and accessible printed and online documentation at the same time, single sourcing is the key to cost efficiency and allows you to kill two birds with one stone.

The documentation plan ensures that your investment in documentation is justified and balanced. No expensive overlaps, no contradictory messages. Just a handy overview of what the user needs and how the documentation mix can contribute to the optimum user experience.

Human Interface Group can help you with:

  • Analysis of documentation requirements
  • Documentation mix

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Standardization

Good documentation uses a standardized language and structure. Human Interface Group provides a style guide that supports the technical writer in producing high-quality documentation. Of course, a style guide is even more important if several people are jointly responsible for meeting the user's documentation needs.

Human Interface Group will write a tailored style guide for you that takes account of your house style and branding so that your team has an effective tool in its hands. We also provide professional templates to increase productivity. The result? User-friendly, consistent and attractive documentation!

Human Interface Group can help you with:

  • Support for technical writers
  • Style guides
  • Templates

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Documentation and technical writing

We can work on the user documentation in parallel with the development of the software. Of course we use the most appropriate tool. We can develop documentation using standard authoring tools such as RoboHelp, but of course we also use your solutions such as a CMS. Naturally we work cost-effectively and if possible we use single sourcing to produce different types of documentation with a single instrument.

When we write documentation, we work from the general to the specific so that we do not lose sight of the main issues. It goes without saying that you will have more than one opportunity to view the documentation and comment on it. In this way we can guarantee perfectly finished documentation on the release. And if you wish, we can also handle the localization and translation process.

Quick Start Poster for Philips' universal remote control SRU9400
Read how Human Interface Group develops user documentation for Philips

Human Interface Group can help you with:

  • Printed documentation
  • Online help
  • E-learning
  • Translation and localization

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Expert review of user documentation

The specialists at Human Interface Group take a fresh look at your existing documentation concept. We evaluate the documentation mix you have chosen and see whether it meets the user's documentation needs. We also look at the different forms of documentation in detail. Of course we give clear and targeted advice to improve the quality of your documentation.

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User training

Human Interface Group is also your ideal training partner. Based on our years of experience, we can work with you to determine the most appropriate way of training your users. Setting up practical, traditional training sessions or even building e-learning packages are child's play. Human Interface Group provides the necessary training material. And if you wish, we can handle the practical organization of the training and related communications.

You can also call on Human Interface Group to set up training for end users. We will even provide assistance for very large implementations - e.g. SAP implementation - for hundreds or thousands of end users. In addition to end user training, we can also provide 'train-the-trainer' sessions. In these sessions, a number of key users will be given thorough training on the course they must give as well as adult education guidelines.

Human Interface Group can help you with:

  • Training concept
  • Training material
  • Traditional training
  • E-learning (offline, online or SCORM compliant)
  • Train-the-trainer